Tom Kahn

Tom, the CEO came out as soon as possible since my front gutter was dangling from a previous storm with the danger of taking down the phone lines.  The men were most professional, respectful and knowledgeable.  Tom called after the work was done to see if all was well.  He was most caring in explaining different things to me in layman's language.  I will call Tom for any gutter work in the future.  Description of work: Replaced all gutters and down spouts, replaced some loose siding. 

We had our old gutters and downspouts replaced by Mastershield. Tom and his team did a fantastic job, and the gutters look great. The guys are very friendly and the job done looks fantastic.  I cannot believe how nice the exterior looks with the new gutters. Tom was very responsive to my requests, and I would definitely recommend him and his team to anyone.  Description of work: Replaced gutters and downspouts. 

We needed to have a portion of our home's gutter replaced as we were selling our house and this work was required by the buyer. Unfortunately, the area had received a significant amount of rain over the prior few weeks and every gutter company I called was booking over a month out, but we only had two weeks to get the work completed prior to our closing. When I called Tom and explained the situation, he was able to fit us into his schedule with a job that happened to be close to our house. He was able to provide a quote via email after I had sent him photos of the gutter and dimensions. He came as promised, completed the work on time, and the new gutter looks great.  In addition, Mastershield's quote was significantly more reasonable than most of the other companies I had contacted, and they were able to get the work done when no one else could. Description of work: Installed a replacement gutter along the back of our house 

After procrastinating way too long with deteriorating gutters and watching the edge of my roofline impersonate Niagara Falls during storms,  I decided to address the problem by contacting Mastershield.  Prior to doing so, I had performed detailed research on the internet, comparing various gutter systems with a specific eye to performance over time.  My research led me to Mastershield, and specifically to Tom Kahn's family-run gutter installation business which just happened to be "down the street" from us.  Tom came out in late March, performing a walk around with me, detailing his opinion on what needed fixing and what didn't.  He recommended upsizing the lower front gutters and downspouts to 6" from 5" due to the runoff from the upper story.  The integrity of the remaining gutters was fine, and he recommended only installing Mastershield on those, after making sure they were completely cleaned out first.  Tom's demeanor was professionally relaxed with no sales pressure whatsoever.  It was a pleasant experience.  After the walk-around, Tom spent some time crafting an estimate on the spot and then discussed each line item with me and gave me a price for the entire job, including the Angie's List discount.  The estimate of $4K was in the ballpark of what I had expected.  The final price matched the estimate exactly.  The job was scheduled for April 8th.  The crew showed up and performed all of the work in a single day.  They were professional and had a high level of expertise.  There were no additional problems or issues that cropped up during installation.  Near the end of the day, the lead installer performed a post-installation walk-around with me, showing and explaining exactly what they did.  Everything in the contract was fulfilled.   The one minor drawback, which has been noted by some other reviewers, is that not all of the trash was removed after job completion.  It wasn't a big deal, as it took me less than 5 minutes to pick up a couple of the old mesh guards that had been discarded, along with a bag of other trash and a couple of excess scraps left on the lawn.  I informed Tom, who was very apologetic and stated that he would reemphasize the clean-up issue with the crew.  Again, it was no big deal, but it was one area that I noted could be improved.  So what's the bottom line?  Let's just say that we've had a couple of big rain events, one of which dumped 5 inches of rain (!) on us, and the gutters performed flawlessly.  I cannot tell you how gratifying it was to see the end of Niagara Falls and not have to worry about potential foundation damage now that all the water is being redirected properly.  Also, I have noted no problem with "tree trash" during springtime, potentially interfering with the Mastershield system.  There have been no blockages or issues with runoff to date.  The recommendation to upgrade the front gutters to 6 inches was excellent.  I'm incredibly happy with the entire job and its results.  The price was not cheap, but I'll gladly pay a little extra for top quality, and top quality is exactly what I received.  Thanks to Tom and the crew! Description of work: Upgraded 1st story front gutters and downspouts from 5 to 6". Cleaned and re-pitched 2nd story front and rear gutters. Removed old mesh gutter guards. Replaced 12 feet of water-damaged front fascia board. Installed Mastershield on all gutters. Replaced downspout splash blocks. Painted new front gutters and downspouts to match trim. Disposed of old materials. 

Tom came to the house to inspect the gutters and provide a quote.  He paid attention to the details and pointed out places he could help improve the house's appearance with respect to the gutters.  His quote turned out to be less expensive than his main competitor; which helped make my decision easier. Tom had to reschedule the installation date once.  The second appointment was within days of the original and went off smoothly.  His team cleaned the gutters, made some small adjustments to down spouts, and installed the Gutter Guards.  When Tom's team finished they cleaned up after themselves.  Everyone was professional.  Couldn't ask for a smoother installation. The gutters look great.  The days before Thanksgiving there was a strong rainstorm that gave me the chance to look at the gutters in action.  So far (which is only a few weeks), the gutters are not clogged with leaves.  The rain didn't run off the roof but fell into the gutters as designed.  So far so good.  :) Description of work: Cleaned my gutters and installed Gutter Guards.

Called and got an appointment for estimate very quickly.  Tom came out and looked at my house and immediately noticed that my gutters were too small for the overhang that the installers left when I had my roof redone.  I had previously done research on Mastershield and was impressed with the mock-up and could see how it would work.  Installing Mastershield would have required all of the gutters to be dropped to properly get the slope to match the roof slope, Tom instead gave us an excellent price on replacing all of the gutters which made more sense.  I have maple trees with helicopters, and all kinds of other trees that seem to clog up gutters, and my old shields weren't getting the job done.  A crew of 6 showed up at 8 AM and did a superb job of pulling everything off and starting from scratch.  The new gutters are beautiful, there are no nails protruding from the finish side, and the Mastershield fits tight and clean.  I don't see how anything other than water can ever possibly get in the new gutters.  They are also made such that there is no way that pesky squirrels or birds could ever breach them.  Don't expect the gutters to work any better than the others did, but going from 5 to 6", have more capacity when we get the frogstrangler rains that seem come more often these days.  The total cost was pretty expensive in a way, but I expect it all to be trouble-free in the future.  Overall, an excellent experience, and thanks to the team.  Description of work: Removed old builder-grade gutters and installed new seamless 6" gutters with Mastershield over all.

Tom was great, came out to meet me immediately and started work about a week later.  His crew were very professional and got the job done in no time at all.  Tom stopped by to check on the job which was nice to see that he takes his work seriously.  Description of work: Installed new gutters with guards.

This was possibly one of the best experiences I have had so far with a service provider from start to finish.  Professional from the initial phone call through completion of service and so far with respect to follow up service as well.  Tom is willing to answer questions, sticks exactly to the service we requested without trying to sell additional services and, although the estimate was a bit more than some other providers, I decided to go with Mastershield because of the visible quality and reviews of the product itself and the interaction I had with Tom.  I recommend.  Description of work: Replace our gutters and installed Mastershield system and new gutters/downspouts.  Also added diverter where requested on roof. 

Did extensive review of the performance of various gutter guard systems on the internet before contacting making a selection. I had purchased and installed another system on our previous house and quickly learned that the "clog free for life" claim of this manufacturer proved to rather vacuous. From my survey of the performance of a number of systems, MasterShield gutter guards came out on top. I then went to MasterShield's website for an installer and they recommended MasterShield VA/MD. I contacted Tom and Matt Kahn, the father and son team who own MasterShield VA/MD and set up an appointment. They came to the house and looked over my system after which we talked. It became quickly obvious that they knew a lot about gutters and gutter guard systems which was very reassuring. I also appreciated Tom and Matt Kahn's low-key sales pitch. Basically, their sales pitch was that we have a good product with an outstanding history of performance; a highly competent installation team, and they were more than willing to answer any and all questions that I had as truthfully and honestly as they could. In the end, I was convinced and we set up an installation date. On the day of installation, their installers arrived almost precisely on time. They were curious, diligent and professional and completed the installation and cleanup of the gutter guards in a timely manner. At the end, they came to the door and showed me their work, mentioned a number of places on the gutter system may need improvement depending on its performance in rain storms, and emphasized that if I had any problems they would could come back and rectify them. The gutter guards have been installed for about a month. Performance has met my expectations. I still need to see how they perform works in the harder rains typical of late summer and early fall before I pass final judgement on the system. To date, I would highly recommend their system and, in particular, I would highly recommend MasterShield VA/MD. Description of work: Recently moved into a new house that is located next to a large number of tall trees, so it was obvious that gutter guards were needed along the entire length of our gutter system.

The overall experience was first rate. Tom came with his son and gave me an estimate straight away. Both were friendly, courteous and dealing with them was very straight-forward. I agreed to use them the next day and we arranged installation for the following week. On the day the installers talked me through how everything was going to happen and they did what they said were going to do with a minimum of fuss. Couldn't be happier with the service from start to finish. Description of work: Tom's Team came and installed Mastershield gutter guards on all my existing gutters.