Job review from in Alexandria, VA 22309 on 02/16/17

Overall Rating:

4  out of 5

* Original concerns I had with functionality were resolved to our satisfaction.  Still a little overflow water, but thinking this may be due to the oils on the materials that I was told usually take a month of rain to work off.  I will continue to monitor the overflow and will call the company again should I feel there is an issue. I have been assured the company will work with me to get things fully resolved.  

Follow up on minor overflow issue.  The little bit of water that had been overflowing has stopped just as they promised.  Be patient, it takes a few weeks for the oil to get washed out of the product.

Description of work:

Gutter installation & removal of previous gutters/materials

Our Overall Service

Company's Response:

I appreciate your comments. As you mentioned to me yesterday, there is a spot over front door which is flowing over the MasterShield and just so happens to be at a roof valley. It is not as easy as just putting this product up and it automatically works perfect. There are times we have to come out to high volume water areas and tweek the system, which is what we tried the first time. We have scheduled another visit Friday, 2 days from our phone call to try another fix. I know it’s annoying when you’re trying to just get inside the door without getting wet. With the entire house working great, I hate for one small area to keep you from being 100% happy.

our service area

We serve the following areas

Our Locations:

MasterShield Gutter Guards
7573 Gary Rd
Manassas, VA 20109