Job review from in Ellicott City, MD 21043 on 02/17/17

Overall Rating:

5  out of 5

I was contacted by Tom, via email, the day after signing up for a Angie's List deal   He then made an appointment to come see me.  He arrived punctually and we discussed my desires and requirements and he identified options to achieve those objectives.  At the end of his visit, we agreed upon 20 May as the date for the work to be done.  On the morning of 20 May his crew arrived punctually, notified me that they would be working on the gutter system for approximately two hours, and efficiently began their work.  At one point, they informed me that there was a small area of rot that would require the replacement of a few fascia boards and asked if I wanted to do that now to which I gave my approval.  They continued their work efficiently and without any further interruptions.  At the conclusion of their work, approximately two hours later, they informed me that the job had been completed without any other issues and asked that I contact Tom that afternoon.  That afternoon, before I called Tom, he called me to ensure that I was happy with the completed work.  I assured him that I was, and was looking forward to the next rain event.  My only concern with this action, was that I spent more than I had anticipated; however, that is probably because I was not fully aware of what I wanted or needed.  I certainly got more than I had anticipated.  Throughout this entire process Tom and the other members of his company were personable, professional, capable, and competent.  I would use this company again, if the need arises.

Description of work:

Up-graded gutters and downspouts and installed Mastershield covers to prevent accumulation of leaves and other debris in gutters. 

Our Overall Service

Company's Response:

I knew how critical it was we got your job done before the next storm. David finished with about 15 minutes to spare! We couldn't be happier that your basement was dry the next morning because it poured buckets that night. Bigger gutters, bigger downspouts, and MasterShield was the correct fix for your house. Your old gutter system was just getting overwhelmed during heavy rains. It’s such a pleasure doing business with good people and fixing their gutter problems once and for all. Thank you for your review.

our service area

We serve the following areas

Our Locations:

MasterShield Gutter Guards
7573 Gary Rd
Manassas, VA 20109